Virgin Money Travel Insurance Documents

We've got your back

Travel reassurance, whatever your budget – choose from 4 cover levels, including our 5-star Defaqto rated Gold or Black cover.
Cover for all the essentials - view the full list of what's covered.
Coronavirus cover as standard – get cover for cancellations, trips-cut-short and medical expenses, if you're diagnosed with Coronavirus.
Customise your policy with our range of optional extras.
We're on hand to help 24 hours a day, 365 days a year if you're injured in an accident or fall ill. We also offer repatriation to the UK if you need it.
Medical expenses paid directly to the doctor or hospital, available in locations around the world.

Choose the policy you want

Choose from four levels of cover

Red

Lowest cost policy, £100 excess payable for each claim you make.

Silver

Most popular policy, £60 excess payable for each claim you make.

Gold

Increased cover, £50 excess payable for each claim you make.

Black

Increased cover, £0 excess payable for each claim you make.

	Red	Silver	Gold	Black
Medical Expenses We pay up to the amount specified for emergency medical treatment and ambulance costs – including for coronavirus. We'll also cover your journey home, if it's medically necessary.	£10,000,000	£12,500,000	£15,000,000	Unlimited
Hospital benefit We will pay for every complete 24 hour period you spend in hospital as an in-patient (up to a total of the amount specified).	£1,000	£1,000	£1,500	£2,000
Baggage We will pay up to the amount specified if your baggage or personal belongings are lost, damaged or stolen. Please note, we will take wear and tear and the decrease in value over time into account when we value your claim.	£1,250	£1,500	£2,000	£2,500
Delayed baggage We will pay for each 12 hours up to the amount specified for essentials to tide you over if your baggage or personal belongings are delayed on your outward journey.	£75	£100	£200	£300
Personal money We will pay up to the amount specified if your personal money is lost or stolen.	£350	£500	£500	£750
Cancellation If your trip is cancelled, we'll pay up to the amount specified for travel and accommodation costs you can't recover. We'll also cover you if your trip is cancelled or cut short because a member of your party is medically diagnosed with coronavirus or is asked to self-isolate by an NHS or medical professional.	£2,000	£3,000	£5,000	£7,500
Delayed departure If the start of your outward or return international journey is delayed we will pay for each 12 hours of the delay (up to a total of the amount specified).	£200	£300	£400	£500
Missed departure We will pay up to the amount specified for additional travel or accommodation costs if you miss your outward or return journey home.	£500	£500	£1,000	£1,500
Trip cut short If your trip is cut short, we will pay up to the amount specified for travel and accommodation costs you can't recover.	£2,000	£3,000	£5,000	£7,500
Gadgets & valuables Provides cover (such as accidental damage, theft or loss) for valuable items such as tablets, laptops, e-Readers, games consoles, audio, video (including CDs, DVDs and electronic games), photographic equipment and personal organisers. Please note: Mobile phone cover is not a standard feature of the policy, but can be added by selecting our Gadgets and valuables cover optional extra during the quote process.	£200	£200	£400	£600
Mobiles Mobile phones are not covered by Virgin Money Travel Insurance as standard, but can be added by selecting our Gadgets and valuables cover optional extra during the quote process.	0	0	0	0
Passports Provides cover for reasonable costs involved in replacing your passport, travel documents or tickets following accidental loss or theft.	£100	£100	£200	£250

Customers with serious pre-existing medical conditions

We cover most medical conditions at any age. But if you have a condition that means you pay significantly more for your insurance, it may be worth speaking to a specialist provider to compare quotes.

Visit the Money and Pension Service's Directory of Specialist Insurance Providers Link opens in a new window or call 0800 138 7777 for more information.

Get started

Call us on

0330 400 1250

We are here from 9am to 5pm Monday to Friday, including Bank Holidays.

Call charges and information

Number	Cost
03 numbers	Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbers	Maximum of 7p per minute, plus your phone company's access charge.
087 numbers	Maximum of 13p per minute, plus your phone company's access charge.
0800 numbers	Free from UK landlines and personal mobile phones.

Need help?

More reason to choose Virgin Money

Virgin Group discounts
Award-winning products
24/7 emergency helpline
Virgin Money Stores

Virgin Money Travel Insurance is promoted by Virgin Money Personal Financial Service Ltd, arranged and administered by Insure & Go Insurance Services Ltd, and underwritten by MAPFRE Asistencia. Virgin Money Personal Financial Service Ltd and Insure & Go Insurance Services Ltd are authorised and regulated by the Financial Conduct Authority.